Frequenlty Ask Question
Do you ship worldwide?
No, we only ship within United Kingdom
What are the shipping costs?
We offer free shipping.
What payment methods do you accept?
We accept following payment methods:
- American Express
- Visa
- Mastercard
- Shop Pay
- Apple Pay
- Google Pay
Do you accept returns?
Yes, we accept returns after verifying the eligibility of the product according to our terms.
Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products, provided they comply with our return and refund policy.
Do you accept returns for used products?
Unfortunately, no. We only accept returns for products that are unopened in their original packaging or have never been used.
What should I do if my package is lost or delayed?
If your package is delayed or lost, please get in touch with us. Our team will assist you in resolving the issue as quickly as possible.
How long does it take for my order to arrive?
It takes 1-3 business days to process an order, plus 3-7 business days for it to reach its destination.
What if I received a damaged or incorrect item?
We sincerely apologise if you receive a damaged or incorrect item. Please contact us immediately and we’ll resolve the issue by sending a replacement or issuing a refund.
Do you accept exchanges?
Yes, we accept exchanges if the item meets the necessary conditions for an exchange.
How much time do I have to return an order?
Our store offers a 30-day window for customers to request a return, and of course, they will receive a refund. The only condition is that the order meets the requirements outlined in our return and refund policy.
How can I track the location of my order?
Please visit the page designated for order tracking, where you can track your order.
How can I cancel my order?
If you want to cancel your order, please contact us as soon as possible. If the order has not been processed yet, we can cancel it and issue a refund.
Can I change the delivery address after placing my order?
If your order hasn’t been shipped yet, you can update the delivery address. Please contact us immediately to make changes.
What happens if I’m not home during delivery?
If you’re not home, the courier will leave a notice. You can arrange for a new delivery or pick up your package at a designated location.
How long does it take to receive a refund?
Refunds are processed within 10 business days after we receive and inspect the returned items.
