Cancellation Policy

Cancellation Policy

Applicability of the Policy: This policy applies to the United Kingdom.

We understand that plans can sometimes change. If you need to cancel an order, we are here to help. Below are the details to understand our cancellation process.

Order Cancellation Window

Time Limit: Orders can be cancelled within 2 hours of being placed. After this time, orders immediately move to the processing stage, and cancellations will no longer be possible.

How to Cancel: To request a cancellation, please contact us via email with your order number and a cancellation request as soon as possible. We will confirm whether your cancellation request has been successful.

Cancellations after Shipping

If your order has already been shipped, it can no longer be canceled. However, you may still be eligible for a return once you receive the item. For more details, please refer to our Return and Refund Policy.

Refunds for Cancelled Orders

If your cancellation request is approved:

Refund Method: Refunds will be issued to your original payment method.

Processing Time: Please allow up to 10 business days for the refund to appear in your account.

Non-Cancellable Items

Certain items may not be eligible for cancellation, including:

Personalized or Customized Products: Once an order for a personalized item has been placed, it cannot be cancelled.

Changes to Your Order

If you wish to make changes to your order (e.g., size, color ), please contact us within the same cancellation window. We will do our best to accommodate your request, although changes may be limited depending on the status of your order.

Contact Information

For questions about your return or refund, please reach out to us at support@norvla.com Legal Information

Store Information:

Store Name: Norvla

Company Name: FASHION CLOTHING (ONLINE) UK LTD

Adress: 144 Milton Avenue, London, E6 1BL, United Kingdom

Company Registration Number: 08315599

Email: support@norvla.com

Phone: +44 7426 474678